1. CARE

We serve individuals, Care Homes, Local Authorities and Hospitals (Public and Private). We take special care to recruit staff with the right level of experience, skills aptitude and tact to ensure that both staff and service users benefit from an enjoyable and confidence building experience.

We will maintain a safe, welcoming and nurturing environment where service users are able to develop and grow at their own pace to maximise their potential. Our well trained staff will meet care and environmental hygiene standards and maintain a professional appearance at all times. 

Oyster Support provides care for people with:

• Learning Disabilities
• Autism & other Developmental Disorders
• Mental Health needs
• Communication needs
• Sensory needs
• Epilepsy
• Dementia

Oyster Support will work in partnership with local health care establishments in providing a high standard of care. The aim will be to enable each service user to live in an environment that encourages positive relationships, trust, and mutual respect.

Our staff will assist service users in the development of their sense of identity and self-image. We aim to empower service users to make choices through the expression of wishes, feelings and preferences, developing their right to self-determination.

Our staff will adopt a person-centred approach, ensuring the best possible support for each service user, providing a service specific to the needs of the individual, giving them a sense of permanence, security, and genuine unhurried commitment.

Our staff will be sensitive to service users’ needs and expectations by encouraging their full participation and integration into the community, aiding them to develop daily living skills and activities of daily living to promote independence and choice.

Oyster Support seeks to enable service users to have access to a wide variety of individual and group activities, whether it be in their homes, healthcare establishments or the local community, thereby maximising their occupational, vocational and leisure potential.

Our team are trained to accept challenging and disruptive behaviours and, as far as possible, channel these into positive avenues, while remaining committed to non-aversive methods of managing and reducing such behaviours.

Our team are trained to recognise the specific communication needs of each individual and work towards enhancing their communication abilities and develop self-expression.

At Oyster Support we aim to provide our clients with care staff who consistently deliver care with passion and professionalism. We work hard to deliver high-quality care staff that our clients can rely on in times of need.

All of our care staff are recruited following a careful selection process. New-to-care and refresher training is provided to all candidates before they are sent out to work ensuring they meet our quality standards of care and clients’ expectations. 

Locally based management ensures a high level of service and support with a well managed absence and cover provision e.g., holidays and illness..

Specialist Care

Our dedicated and highly trained team of nurses and carers are passionate about playing a part in improving the quality of life for those living with complex medical conditions and illnesses. Whether you are young, old, able bodied or less able bodied, we offer a bespoke care service tailored to meet you or your loved ones needs and expectations.

Hospital Care

Our healthcare professionals are dedicated to supporting hospital nursing teams in the delivery of nursing services, working as part of the practice, delivering care within their scope of practice to the patient population. They will assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.

Care Homes

Oyster Support can be trusted to provide Nurses, Carers and Domestics to Residential Homes, Care Homes and to Nursing Homes. Our staff are carefully vetted, and offer a variety of specific skills and expertise.

Care at Home

At Oyster Support, we pride ourselves in our ability to offer personalised services tailored to meet the particular needs of each client. We promote dignity, independence and provide support, allowing people to live full and rewarding lives in their own homes; we believe in providing quality, professional care service for clients in the comfort of their own homes.

2. CLEANING

Legislation surrounding the cleanliness of healthcare establishments requires that healthcare associated infections are kept to a minimum. Oyster Support understands the challenges faced in order to sustain a safe and hygienic environment. Our specialist cleaning team will provide you with a professional, tailor made cleaning services designed to fit into your working environment. We provide specialised healthcare cleaning and disinfection services to successfully reduce the risk of infections and to help prevent and control any disease occurring. A thorough deep cleaning will be performed with the use of powerful, yet safe cleaning materials and solutions to ensure the good quality of our work.

Whether you are a small establishment or a national organisation you will receive the same dedicated service. Our operatives are fully vetted before they can start work with us giving you peace of mind that your premises are cleaned by the best possible staff. They are fully trained in Health & Safety, environmental issues and best work practices.

The management of our cleaning staff is carried out by our team of professional and motivated managers and supervisors who ensure the highest possible cleaning standards are achieved and maintained for you.

Oyster Support provides a range of cleaning services for healthcare establishments of all sizes throughout Kent such as:

• Hospitals
• GPs
• Dental surgeries
• Occupational health centres
• Medical clinics
• Care homes
• Maternity units
• Private surgeries

Oyster Support aims to work in partnership with local health care establishments in the provision of a range of high standard cleaning support. Our cleaning department aims to be the premier provider of specialist clinical/medical cleaning in Kent. We have a wealth of experience in cleaning healthcare facilities and we work towards maintaining a safe environment for service users and staff.

All of our cleaning staff are recruited following a careful selection process. Training is provided to all candidates before they are sent out to work ensuring they meet our quality standards of care and clients’ expectations.

Our team aims to provide regular daily, weekly, fortnightly or monthly commercial cleaning services as well as one-off service’s e.g., deep cleaning. Locally based management will ensure a high level of service and support with a well managed absence and cover provision e.g., holidays and illness.

We only use eco-friendly equipment and materials and utilise colour-coded systems to prevent cross-contamination.

Oyster Support utilises monthly audit and site visits to ensure that high service standards are maintained at all times.We aim to provide a safe, clean, nurturing, environment where service users are able to develop and grow at their own pace to maximise their potential emotionally, physically, intellectually and socially.

OTHER SERVICES

3. CONCIERGE

Oyster Support provides concierge services within supported housing schemes. With budgets always a concern our competitive rates offer organisations the flexible approach to ensure that a concierge is on site when your support staff are not. We ensure that all our staff are fully trained and licensed with enhanced DBS checks.

Our concierge team are there to protect the welfare of the premises and your service users and are aware of the boundaries associated with looking after vulnerable people. We will always evaluate if on-call support is required and will call the necessary emergency numbers should an incident arise.

Our duties vary from project to project with a flexible approach to each role.

We like to keep assignment instructions on site that are always updated which would contain house rules, tenancy agreements, banned people, concierge duties, etc. We also like to keep a file with photographs and basic information of the residents, so we can assist or evaluate a situation quickly.

Knowing that your site will always be manned by a trained concierge will eliminate the stress, cost and management time in looking at replacing staff when there are none present on site.

4. KITCHEN PORTER

Oyster Support provides highly efficient Kitchen Porters to work in Hospitals and other establishments. We ensure that all our staff possess satisfactory enhanced DBS checks and are aware of the boundaries associated with looking after vulnerable people.

Our staff will help maintain a hygienic kitchen environment, keeping floors clean, sanitizing food preparation areas and helping with food preparation and service.