CONCIERGE SERVICES

Oyster Support provides concierge services within supported housing schemes. With budgets, always a concern our competitive rates offer organisations the flexible approach to ensure that a concierge is on site when your support staff are not. We ensure that all our staff are fully trained and licenced with enhanced DBS checked.

Our concierge team are there to protect the welfare of the premises and your service users and are aware of the boundaries associated with looking after vulnerable people. We will always evaluate if on-call support is required and will call the necessary emergency numbers should an incident arise.

Our duties vary from project to project with a flexible approach to each role.

We like to keep assignment instructions on site that are always updated which would contain house rules, tenancy agreements, banned people, concierge duties, etc. We also like to keep a file with photographs and basic information of the residents, so we can assist or evaluate a situation quickly.

Knowing that your site will always be manned by a trained concierge will eliminate the stress, cost and management time in looking at replacing staff when there are none present on site.